Privacy Policy

In this Privacy Statement, you are expected to understand the circumstances under which we will collect your personal information and the type of personal information we collect. We also explain how we use, share, and protect Personal Information. When you engage in any of the activities listed below, you agree to let us collect, use, and share your Personal Information in the manner described in this Privacy Statement.

Please note that we reserve the right to modify this privacy policy anytime, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Suppose we make material changes to this policy. In that case, we will notify you that it has been updated so that you know what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us, including:

• Details of your visits to our Site and the resources that you access, including, but not limited to, traffic data, location data, and other communication data, including your IP address, the date and time you accessed or left the Site and which pages you viewed. Some parts of our Site use cookies and other technologies to collect this information about your general internet usage. See the " How do we use cookies and other tracking tools?” section below to learn more.

• Information that you provide directly to us by filling in forms on our Sites or email, such as your name, address, date of birth, email address, telephone number, and social media handles.

• Purchase details through our Site, such as your name, address, telephone number and email address. We do not collect or maintain your payment card data. Your payments are processed through a third party.

• Photographs, comments, opinions, and other information that you share with us through our Site email and social media;

• If you create an account with us, we may collect your personal information, including but not limited to your name, email address, and password.

​

Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the services;

• To provide our users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

​

How do we collect information?
We will collect your personal information as listed above when you:

• Access our website

• Send us a message through our contact form;

• Subscribe to our newsletter;

• Send your product idea;

• Conduct a transaction on our website.

Your personal information will be used only for the specific reasons stated above.

​

How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform, which provides us with an online platform to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. This information will be kept as long as needed to provide a service. 

​

We will use your personal information:

• To respond to your inquiries and improve our customer service.

• To communicate with you about our latest news, products or events that may interest you.

• To help us develop and improve our Site and Social Media.

• To tailor and present advertisements and offers based on the searches you perform, the information you provide, your activity on our Site or Social Media, or your activity on third-party websites and social media.

• Support and improve our internal business processes and functions, such as product fulfilment, marketing, authentication, customer service, security, fraud prevention, safety and legal.

• To conduct data analysis and research, develop new products, identify trends, and determine the effectiveness of promotional campaigns.

​​

We may share Personal Information with third-party service providers:

• As necessary to authorize credit card transactions for processing your payments, fulfilling your orders, and creating personalized items that you purchase from us.

• To help operate our business, such as hosting our website, screening fraud, analyzing data, providing information technology, providing customer service, delivering e-mail, and auditing.

• To collect user ratings or reviews of a product on the Site.

• To protect our rights and users' rights and comply with legal obligations, such as responding to subpoenas or other requests from government entities.

• To investigate, prevent, or take action against potential or suspected illegal activities, fraud, threats to personal safety, or violations of our terms and conditions.

• Where we are contractually obligated to disclose it.

• In ways for which you provide us with your consent.

• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal information held by us about our Site users is among the assets transferred.

We do not sell your Personal Information to any third parties.​

​

How do we communicate with our site visitors?
We may contact you to resolve your enquiries, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. We may contact you via email, telephone, text message, or postal mail for these purposes.

​

How do we use cookies?
We may use cookies to recognize your computer. A cookie is a small data file saved on your internet browser or computer hard drive, which tracks the websites you’ve visited. A cookie itself does not contain or collect information. However, when it is read by a server via a web browser, it can help a website deliver a more user-friendly service, such as remembering previous purchases or account details. Cookies let us preserve the contents of your shopping cart between your visits and recognize you the next time you visit our Site. We also use cookies to measure activity on our Site, which allows us to identify which areas and features are most popular. This information allows us to make improvements and updates to our Site, provide customized viewing options and pre-populate forms, and compile statistics on Site activity to improve security or reduce fraud.

​You can set your browser to refuse cookies or to alert you when cookies are being sent. To disable cookies on your browser, please consult your browser documentation or contact your software provider.

​We do not track users across time or websites.

​

How can you withdraw your consent to sharing personal information?
If you don’t want us to process your data, please contact us at info@felsi.co or the Contact Us page.

​

Questions about our privacy policy
If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@felsi.co or

contact us as referred to on the Contact Us page.

​

Last Updated: June 2024